Frequently Asked Questions about Docuseek2


Docuseek2 and Alexander Street Press
Viewing films
Cataloging
Previewing
Ordering
Captions and transcripts
Setup
Problems and Troubleshooting
Requirements and recommendations

Technical FAQ



Viewing films


Help! I get an "Oops! Your location could not be validated." I need to watch the film for a class. What can I do?
You need to be logged in to the university's network to view the film. If you are off campus, you need to connect to the university's network. Typically, do whatever you usually do to access the library's resources from off campus. You should then be able to access the film. If you are still having a problem, use our Contact page and include the name of your college or university.

When I try to view a film, I see the message "the video you are trying to watch cannot be viewed from this website." What should I do?
Please contact support@docuseek2.com and provide a screen shot including the address bar. The player assigned to your institution checks the domain name of the view request, and if the incoming domain doesn't match the domain names we have entered for your institution, the message will appear. This typically is an issue when first setting things up with a proxy server.

How do you authenticate our users?
We primarily authenticate by IP address. When your account is set up, or after you order your first license, we will ask for the IP address range(s) for your institution. We can also use the LTI protocol for authenticating users. See the help wiki page Integrating Docuseek2 for more on LTI.

Can instructors add a link to their films to their course pages?
Yes. Each film will have its own permanent link that an instructor can use on a course pages. For more on integrating your Docuseek2 content with your course management system, see the help wiki page Integrating Docuseek2.

Are the films restricted to a particular course?
No. The films are licensed for use by anyone enrolled at or employed by the institution, and also walk-ins to your library.

Do students or faculty need to register on Docuseek2 to view the films we have licensed?
No. We will provide you with permanent links that will access the films without requiring a login, as long as the request is coming from an IP address in the range(s) of IP addresses that you provided us. If you have licensed several titles, we will also provide you with a customer Docuseek2 URL that will log in your users to a generic institutional account, and they will be able to use the Docuseek2 interface to discover and view films.

Can the films be used off-campus?
Yes, as long as the address of your proxy server is within the range(s) of IP addresses associated with your account.

Are titles that we have licensed kept on our servers or yours?
The films are hosted on our hosting platform.

Can your servers handle simultaneous users?
Absolutely. Our hosting platform uses a state of the art content delivery system and is designed for many users to access our films at the same time. The main limiting factor will be the capacity of your institution's internet connection.

Can your streaming videos be viewed in a classroom?
Yes, as long as the classroom has an internet connection.

I am having problem viewing a film. What should I do?
See the Problems section below.

What film quality can I expect?
Most films on Docuseek2 are encoded to four renditions, with a bitrate ranging from 512 kbps to 2488 kbps. Our HTML5 player uses HLS (in most cases), which allows some buffering to take place, where the player downloads and stores the next bit of film so it is available as needed. The player also uses an adaptive bitrate scheme that will deliver the best rendition that the your network will support. The delivery rate will adjust during playback if the local network load changes.

A 2500 kbps rendition should deliver a very good viewing experience, whether on a computer or projected. But there are other factors that can come into play, including network load and projector resolution.
For a guide to common projector resolutions see https://www.projectorpeople.com/resources/resolution-guide.asp?resolution=reslist



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Cataloging


Can we add to our online library catalog?
Yes, absolutely you may add the titles to your online catalog. This is strongly encouraged.

Do you provide MARC records?
Yes. We provide MARC records for all of our titles. Your MARC records include the permanent link to your films in the 856 field.

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Previewing


Can I preview a film before I license it?
Yes. If you register and log in to Docuseek2, you can view the first 10 minutes of the film. In special cases we can enable a longer preview period. Note that we are also happy to provide your institution with a free 30-day trial.

A faculty member at my institution wants to preview the film. Is that possible?
Yes. The faculty member just needs to register with her or his institutional email address, and log in to preview a film.

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Ordering


Do you have an order form or list of titles on Docuseek2?
Yes. A spreadsheet of the titles available on Docuseek2 is available here.

Can I pay be credit card?
Yes. You may order online and safely provide your payment information. For more on how we process credit cards, see our Privacy statement.

Can I specify when the license should start?
Yes. If ordering online, you can enter a license start date. If ordering by email, just let us know when you would like for the license to start.

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Captions and transcripts


Do the Docuseek2 films have closed captions?
About 315 titles on Docuseek2 have closed captions. However, the original language of many of the films is not English and so many have subtitles. About 400 titles have closed captions OR subtitles.

I licensed a film that does not have closed captions. Can I request that captions be made for the film?
We will try our best to honor your request, so please let us know if you need closed captions for a title.

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Setup


Do you have an EZproxy stanza I can use?
Yes. A sample EZproxy stanza is available on the Requirements and Recommendations page. Note the EZproxy often assigns a port number to a vendor like Docuseek2. If this is the case, be sure to send us the port number -- we need to add that to your account info to ensure proper playback (see the Problems section below).

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Problems


When I try to view a film, I see the message "the video you are trying to watch cannot be viewed from this website." What should I do?
Please contact support@docuseek2.com and provide a screen shot including the address bar. The player assigned to your institution checks the domain name of the view request, and if the incoming domain doesn't match the domain names we have entered for your institution, the message will appear. This typically is an issue when first setting things up with a proxy server.

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Have a question that doesn't appear on this FAQ? Email support@docuseek2.com.